Return & Refund – GoDynamicHolidays

Effective Date: 20 AUG 2024

Thank you for choosing GoDynamicHolidays. We strive to ensure that you have a pleasant experience with our services. This Return and Refund Policy explains the terms and conditions under which refunds and returns are processed. Please read this policy carefully.

1. General Policy

Our policy on refunds and cancellations is designed to be as clear and fair as possible. Refunds and returns are handled based on the type of service purchased and the timing of the cancellation or change request.

2. Cancellation and Refunds

2.1 Booking Cancellation

By Customer: If you wish to cancel your booking, you must notify us as soon as possible. Cancellation requests should be made via email.
Cancellation Fees: Cancellation fees apply based on the time of cancellation relative to the service date. Fees may include a portion of the service cost, administrative fees, or other charges as specified at the time of booking.
Refund Processing: Refunds will be processed to the original payment method within 14 business days from the date of cancellation.

2.2 Non-Refundable Items

Some services, such as special promotions, non-refundable rates, or customized bookings, may be non-refundable. This will be clearly stated at the time of booking.

2.3 Refund Exceptions

Service Disruption: If a service is significantly altered or disrupted due to circumstances beyond our control (e.g., natural disasters, political unrest), we will offer a refund or alternative options as deemed appropriate.
Quality Issues: If you experience issues with the quality of the service that do not meet our standards, please contact us immediately. We will review the issue and may offer a partial or full refund based on the situation.

3. Return Policy

3.1 Non-Returnable Services

Most of our services, including travel packages and accommodations, cannot be returned. If you have concerns about the service provided, please contact us to discuss possible resolutions.

3.2 Returns for Physical Products

If you have purchased any physical products (e.g., travel guides, merchandise) from us, you may return them within 14 days of receipt, provided they are in their original condition and packaging.
To initiate a return, please contact us at contact@godynamicholidays.com. Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

4. Refund Processing

4.1 Timeframe

Refunds will be processed within [insert number] business days of approving the refund request. The time it takes for the refund to appear in your account depends on your payment provider.

4.2 Method of Refund

Refunds will be made to the original payment method used at the time of booking. If the original payment method is no longer available, alternative arrangements may be made.